Contact Us

ATTENTION PLAYERS:
All Gorilla Tag VR discussions are on Discord. We will not respond to gameplay, requests, or feedback through this form.
For questions, start with our FAQ's

Business & Media INquiries

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FAQ

How to Join the Discord
Join our Discord!
Discord is currently our ONLY official channel.  News for the game is posted in the #announcements channel.

Please review and pay close attention to the #rules.
Code Of Conduct
- NO RACISM, SEXISM, HOMOPHOBIA, TRANSPHOBIA, OR OTHER FORMS OF BIGOTRY.

- NO CHEATS OR MODS.

- DO NOT HARASS OTHER PLAYERS OR INTENTIONALLY MAKE THEM UNCOMFORTABLE.

- DO NOT TROLL OR GRIEF LOBBIES BY BEING UNCATCHABLE OR BY ESCAPING THE MAP. TRY TO MAKE SURE EVERYONE IS HAVING FUN.

-IF SOMEONE IS BREAKING THIS CODE, PLEASE REPORT THEM.

- PLEASE BE NICE GORILLAS AND HAVE A GOOD TIME!
Room and Player Names
Players are given a one-time warning if the room or player name that they have entered into the computer will trigger a ban.

If a player sees this warning - They should not repeat the same name or any other ban-worthy name.

Do not use a Room or Lobby name unless confident that it will not result in a ban.
Managing Playspace Best Practices

Muting

Players can mute other players from the big board in-game.  There is a mute button that can be toggled.  The mute setting persists between sessions and is stored locally.  The setting needs to be re-enabled if the game is uninstalled from the device.

To mute all players, Voice comms can be disabled from the in-game computer.

Reporting

In-game, players can report other players that are not following the Code of Conduct at the big board. Please report any player that is not following the Code - Every report helps flag players that need to be reviewed for a ban-worthy offense.

You must be a member of the Discord channel to access the form. Players can be reported outside of the game with this form:

REPORTING FORM

BAns

We hold our Code of Conduct and treat bans seriously.  If a player is determined to not be following the rules, we will issue bans aggressively with escalating time durations.

Some things to note:
1. Players will be given a specific reason for a ban on the red message board.  When submitting an appeal, please reference the exact wording on the board so the Appeals team knows exactly which ban to look up.
2. Ganging up on a player and spam or mass reporting them does not affect our decision making process.  We consider context when reviewing reports and look out for that behavior specifically.
3. Many Bans are issued for patterns of behavior.  If an appeal is for a specific incident, the player’s past behavior and prior ban history are considered.
4. Any report with evidence or a trusted witness is more likely to be acted upon.

IP Bans

If a player's ban escalations have reached a point where we ban an IP address, all users from that IP address are subject to a ban.  A player may trigger a ban evasion if we determine that they have:

1. Reinstalled the app to attempt to manipulate time.
2. Used a different account on the headset.
3. Used a Steam account when they were banned on Quest (or vice-versa)

If a player receives an IP ban, they should not attempt to login to the servers with any device, or any other account.  This will be considered Ban Evasion and an additional ban will be added after the current ban expires.  It does not matter if a player owns this account or if they have other members of their household attempting to login with their own accounts.  When in this situation, we suggest players discuss their  behavior with the other members of their household and educate them on following the Code of Conduct.

IP Bans can stack.  If a banned player continues to attempt to evade the IP ban, additional bans will be added.  These may appear as if players are immediately banned after the current ban timer expires.

In extreme cases, we will issue a permanent ban.  The red board will notify players if they have received a permanent ban.  Their only recourse is to make an appeal.

Appeals

A ban appeal can be made by visiting our

BAN APPEAL FORM
and filling it out by typing "/appeal" and following the prompts from the public channel on the Discord.

Appeals are handled by the Appeals Team.  This team is intentionally separate from any of the Gorilla Tag team that have day-to-day interactions with customers.  Developers, Community Moderators, Volunteer Moderators, Stick or Twigs do not participate in the review process.  Do not contact them about appeals or additional restrictions may be applied.

Players must provide accurate information in their appeal.  If the Appeals Team is unable to locate their account because of incorrect information, the appeal will be denied.

DIscord Bans & Appeals

To appeal a Discord Ban.  Please visit the following link and fill out the form.

DISCORD BAN APPEAL FORM
Opting in to Beta and How to Change Release Channels

On Steam

Go to the setting for Gorilla Tag on Steam and select Properties > Beta and from the drop down select the desired beta channel.

VIDEO

On Quest

In a browser, visit the Gorilla Tag product page at:
PRODUCT PAGE
Under the “Additional Details” section, select the desired version next to the Version row.

VIDEO
Switching back to Live:
To switch back to the Live published version of the game, follow the steps above except select the “Live” version of the game.  You may need to uninstall and reinstall to force the update on your device.
When I start the game, the board shows 0 Players online
PC: Reboot your Router if that doesn't work. Remove all mods and try again.

Quest: This may be the new Meta Account update. Visit this link to update.

META UPDATE

Create your account, ensure your headset is fully charged and go to Settings > Software update > and click the Check for updates. Let the device update and follow instructions on the headset. You may need to restart your headset
Accepting the Terms of Service and Privacy Policy
Users will be prompted to accept the Terms of Service and/or Privacy Policy at game startup every time Another Axiom has modified those agreements.

To accept each agreement, HOLD a Face button (A, B, X, or Y on your controller) to acknowledge that the user has read, understood, and agrees to the terms of the agreements.